Thursday, October 6

China Mobile held a "Heart Service" brand release and numerous service forum

On November 2nd, China Mobile Customer Service Brand – "Heart Service" is released in the 2021 China Mobile Global Partner Conference.

China Mobile Deputy General Manager is attending the "Heart Services" brand release and numerous services forums and delivered speeches. The simplicity indicating that the "Heart Service" is the importance of China Mobile’s in-depth development of "I do practical things for the masses" practice activities. It has always been, China Mobile is committed to providing a service for more than one billion clients.

Customers are China Mobile’s largest asset, service is the most important contact with customers, customer complaints are the most valuable resources, and service is the core competitiveness.

Customer satisfaction is the pursuit of China’s mobile people, and the value is to create a new historical mission to "heart service". The "Heart Services" brand released is a comprehensive upgrade of China Mobile’s twenty-one information communication services. It is an important practice in China Mobile’s implementation of the Party Central Committee "I do practical things for the masses". It is also China Mobile for the people. Unremitting pursuit of "Huanxin Dise". From "communication from the heart" to "wholeheartedly", then to this China Mobile release "Heart Service" customer service brand, upgrade "Heart Service Let Love Connection" service slogan, continuous upgrade service slogan Behind the back, it is the unremitting pursuit of China Mobile to create value for customers. After China Mobile launched the "Heart Service" brand, it will further grasp the people’s digital good life demand, consolidate new infrastructure, create new supply, do new services, continue to improve network quality, product quality, contact quality, and strengthen 智 驱To win customer trust with excellent quality, help the people enjoy the good life of information services.

At the press conference, Zhao Fang, general manager of China Mobile Customer Service Department, interpreted the "Heart Service" brand connotation. In addition, this forum also invited external guests to discover aggregate services.

(易 轩) (Editor: Li Yongxin (internship), Chen Kangqing) Share let more people see the recommended reading.